Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@hoodeer.shop.
Please note that returns will need to be sent to the address you got on
packing slip. If your return is accepted, we’ll send you a return
shipping label, as well as instructions on how and where to send your
package. Items sent back to us without first requesting a return will
not be accepted.

1) Damages and issues

Please inspect your order upon reception and contact us immediately
if the item is defective, damaged or if you receive the wrong item, so
that we can evaluate the issue and make it right.

2) Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods
(such as food, flowers, or plants), custom products (such as special
orders or personalized items), and personal care goods (such as beauty
products). We also do not accept returns for hazardous materials,
flammable liquids, or gases. Please get in touch if you have questions
or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

3) Exchanges

The fastest way to ensure you get what you want is to return the item
you have, and once the return is accepted, make a separate purchase for
the new item.

4) European Union 14 day cooling off period

Notwithstanding
the above, if the merchandise is being shipped into the European Union,
you have the right to cancel or return your order within 14 days, for
any reason and without a justification. As above, your item must be in
the same condition that you received it, unworn or unused, with tags,
and in its original packaging. You’ll also need the receipt or proof of
purchase.

5) Refunds

We will notify you once we’ve received and inspected your return, and
let you know if the refund was approved or not. If approved, you’ll be
automatically refunded on your original payment method within 10
business days. Please remember it can take some time for your bank or
credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@hoodeer.shop.