FAQ

We understand that you may have questions about our products, policies, and services. To assist you, we've compiled a list of frequently asked questions. If you can't find the information you're looking for, feel free to reach out to our friendly customer support team.

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Shipping

Do you ship overseas?

Yes, we ship all over the world. Please be aware that customs costs could be applied to orders based on your location.

How to track my order?

Once your order has been shipped, you will receive a shipping confirmation email.
You can track your order by the tracking number in the email.
If you did not receive the confirmation email, you can contact us via
email at info@hoodeer.shop to obtain your order tracking number.

How long will it take to get my order?

Usually, it takes 2–5 days to fulfill an order, after which it’s shipped out. The shipping time
depends on your location, but can be estimated as follows:

● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days

Returning

How to return the product?

To start a return, you can contact us at info@hoodeer.shop.
Please note that returns will need to be sent to the address you got on packing slip.If you absolutely must send something back, please keep in mind- We don’t provide return labels. Therefore, you will need to pay this yourself.

Where is my refund?

Generally, your refund will be processed to your original payment method. This
process will take about 1-14 days (depending on the payment method or
bank you used). Therefore, you may need to wait few days to receive your refund after we processe it. If you did not receive your refund within 14 days after we processed it, please contact us at info@hoodeer.shop

Sizing

How to choose my size?

Our sizing is Unisex. If you are unsure of what would be the correct fit for you please refer to our easy to understand size charts: Size Charts

Others

Can I modify or cancel my order?

1) Before the order be shipped:

Please email us ASAP attaching the order number or recipient information.

2) After the order be shipped:

Unfortunately, we cannot modify or cancel the order in transit.